Shipping policy
Last updated: [Date]
Shipping Methods:
We offer standard shipping services through the international carriers DHL and ARAMEX.
Shipping Locations:
- Domestic Shipping: We ship to addresses within Morocco.
- International Shipping: Currently, we offer international shipping to Europe and America. Please note that additional fees or limitations may apply to international orders.
Shipping Timelines:
- Processing Time: Orders typically take 3 business days to process before shipment.
- Transit Time: Estimated delivery times for standard shipping are approximately 3 to 5 business days domestically and 15 to 30 business days internationally. Please note that these are approximate timeframes and actual delivery times may vary.
Shipping Costs:
Shipping costs are calculated at checkout based on the weight of the items, shipping destination, and chosen shipping method. We may offer free shipping for orders above a certain threshold amount, as indicated during checkout.
Order Tracking:
Upon shipment, customers will receive a confirmation email containing a tracking number and instructions on how to track their packages through the carrier's website or tracking portal.
Returns and Exchanges:
Please refer to our Returns and Exchanges Policy for detailed information on returning or exchanging items shipped through our store. Note that return shipping costs may apply unless otherwise specified in our Returns and Exchanges Policy.
Shipping Delays and Exceptions:
While we make every effort to ensure prompt delivery, please be aware that occasional shipping delays may occur due to factors beyond our control, such as holidays, unforeseen weather conditions, or carrier-related issues.
International Shipping and Customs:
For international orders, customers are responsible for any customs duties, taxes, or import fees levied by the destination country. These charges, if applicable, are not included in the product or shipping costs and are the sole responsibility of the recipient.
Lost or Damaged Packages:
In the event of a lost or damaged package during transit, please contact our customer support team at support@dunzofsand.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and assist you accordingly.
Shipping Policy Updates:
Our shipping policy is subject to change without prior notice. Any updates or modifications will be reflected on this page.